Nautal Reviews

I had a ton of issues with the rental boat. They claimed there was no time to check the boats between uses, but assured us ours was in good shape. That was far from the truth. The clamp brackets meant to hold the mainsail to the mast were broken. The battery for the starboard engine was not working. The maintenance guy we called pointed out that the alternator belt was so worn out that the boat was unsafe to use. Plus, the dinghy motor was totally shot and needed replacing. When we reached out to Nautal for help, they were completely unhelpful. They didn’t even want to have a real conversation about it. It feels like they just don’t care about the safety of their boats.

Definitely worth a shout! The dude who rented us the jet ski was super nice and friendly. The price was great too. We had an absolute blast on the jet ski!

The boat I initially booked wasn't there when I showed up, and they won't give back the money I paid.

I strongly advise against using this company! The boat was in terrible condition and not even safe to take out. They not only messed up my vacation, but when I asked for a refund, they just ghosted me on my emails.

I reserved a charter through Nautal.com. I sent over the total rental fee, but they never sent the second payment. When I boarded the boat, the owner informed me that we couldn't kick off the trip until the balance was settled. They stopped responding to my messages. In the end, I had to cough up the charter fee again to the owner. I'm planning to take legal action against them, but my vacation was totally wrecked.

Watch out for these fraudsters. I forked over 2730€ to reserve a boat, but then they claimed it wasn’t available and tried to sell me a different one. I said no and requested a complete refund, but they went silent. Now, I’m left with no choice but to report them to the authorities and initiate a chargeback with my bank.

What you see ain't what you end up with. I asked for a deal, and they shot one my way. I went ahead and paid up. Then, outta nowhere, they hit me with a totally unrelated offer that was pricier, all while I was still waiting for the first one to be confirmed. After poking around for answers, they told me the boat I was interested in was off the table. If it’s not available, then why even put it out there and take my cash? You really can’t trust these boat owners or the info on this site.

Avoid this company like the plague! The sales team reached out to us and assured us they were working with a local tour operator. But in the end, it turned out they weren't, and they flat-out refused to give us a refund for our booking. Even though the boat owner was willing to provide a full refund, they just hid behind some dodgy terms and conditions that were way different from what the sales rep had put in the invoice. They insisted on keeping their commission, even though the boat owner got nothing. Their customer service is a nightmare—do yourself a favor and steer clear of this place!

Avoid this company at all costs. I had booked a Lagoon 52 at Anse Marcel in St Martin for three weeks. I had to delay the first week due to family matters (my fault), and I kept calling and emailing to confirm the boat would be ready for our arrival. But nothing! I must have sent a dozen emails. Eventually, I drove down there and discovered the boat. What a disgrace! It was being cleaned but was still really dirty. It definitely didn’t match the pictures from the owner (I doubt it was even the same boat). After a long, hot wait, I finally managed to speak with the manager, who was completely dismissive, claiming it was their busy season (in July!!!). I was getting nowhere, so I left, went to Sunsail in Marigot, and rented a gorgeous 42ft Cat the same day, taking my family on a wonderful cruise to St Barts. No one has reached out to me, even though they promised they would, and I’m out 10k! Please be cautious!

**** After a bunch of back-and-forth emails, I finally managed to get the issue sorted out. I still haven’t received the full refund they promised, but at least they acknowledged their error and offered a decent discount for my next booking. I gotta say, it looks like they’re making an effort to step up their customer service after this rough patch.
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The customer service was really poor. I booked a trip in April 2021 for August 2021, but had to cancel just a few weeks later due to an unexpected family issue. NAUTAL said they’d refund me 80% when I canceled, but then they claimed they misunderstood the agreement with the boat owner and only offered about 40% back. Not a very professional way to treat customers!

This company is a real letdown. We rented a brand new 2020 Dufour 43 to sail around Mallorca this summer through Alexander of SeeBarcelona. The owner misled us about the boat's fittings (no fans, no towels, etc.) even after we specifically inquired before booking. On the second to last night, their skipper capsized the dinghy with two of us aboard in pitch darkness while returning from dinner on shore. The safety cord wasn’t attached, and one of us ended up trapped under the overturned dinghy with the propeller still running. We asked for a 10% refund to cover the losses from our belongings getting soaked (mobiles, wallets, handbags, shoes, you name it) and for the loss of the dinghy on our last day, which forced us to shell out for an expensive marina stay overnight. The boat owner said he’d get back to us with a small refund offer, but here we are a month later, and still nothing. Nautal requested a review, but when they realized how bad it was, they chose not to publish it.

I booked and paid upfront for a rib through this company's website on July 4, 2020, for a day out on the water in Sardinia on September 4, 2020. Just a day before we were set to leave for Sardinia, I got a message from the owner saying that the rib I had already paid for was no longer available. Honestly, the bare minimum anyone would expect from a reputable company is to find a substitute. I even offered them the chance to pick any date during my stay in Sardinia and mentioned I was open to traveling to any port along the North Eastern coast. But they just weren't interested... Nautal simply replied with, "we couldn't find a replacement, so we will issue a refund." They wiped out our family's holiday highlight without a second thought. This company is truly a disgrace. Seriously, steer clear!

Nautal is a super efficient platform that we rely on all the time for our business. The Black Pearl in Palma de Mallorca is among the top motor yachts that get booked. They provide a luxury charter experience at a really reasonable price. Cheers, Peter.

I had an absolutely incredible adventure. I'd do it all over again. From the start, I figured it would be thrilling to sail, and it truly was. The assistance we got in choosing the boat, completing the payment, and the skipper was super helpful in making our sailing journey enjoyable.

I had a fantastic time using Nautal. I totally suggest giving their service a shot.